Returns & Exchanges

Item(s) can be returned or exchanged within 14 days. You can return your item(s) for exchange or a refund through the original payment method.

*Please note the following exceptions to our return and refund policy:

  • All clearance items are final sale and cannot be returned, exchanged, or refunded.
  • Socks, PPE (masks), and Underwear are final sale and cannot be returned, exchanged or refunded.
  • Returned items must have no visible signs of wear or use. (Once received, item(s) will be evaluated to ensure it is in the original condition before an exchange or refund is approved)

To initiate a return or exchange, please send an email to fulfillmentteam@crankrock.com and provide us with:

  • Name on order
  • Order number (located on the left corner of your purchase confirmation email)
  • Name of item being returned (as listed on your confirmation email)
  • Reason for the return/exchange
  • If an exchange, please provide name and size of the replacement item